Please read our policy carefully. Lux&Co. wants you to be pleased with your purchase, in the event our item does not meet your expectations, please notify us promptly to resolve any issues. Items are eligible for refund/exchange within 7 days from the date your package is delivered.
1) Condition of the watch is not as described/advertised.
2) The watch is defective or damaged.
1) FINAL SALE Items
2) Items that were worn and damaged
3) Requested Items/ Sourced Specific Timepieces
Please be advised that to qualify for a refund, the item being returned must be in the condition that it was sold. You are required to retain all original packaging in which the items were shipped. Please ship back all items that were included in the original package.
We also ask that you pack your return safely to avoid any possible damage when being reshipped to Lux&Co. If all items are not included in the return shipment, refunds will be delayed until the successful return of those items to Lux&Co.
Once your item is received it will be inspected for signs of wear or damage which could adversely affect your refund. Upon completion of inspection, a refund will then be processed. Refunds are issued to the original method of payment. In the unlikely event that a return package becomes missing in transit an insurance claim will be processed, and a refund will only be issued upon the completion of the claim. Lux&Co. does not offer cash refunds for any reason. Please allow up to three (3) business days for funds to be credited back to the original account.
